Booking & Policies
Thank you for choosing Gelsbysarai! Every appointment is reserved exclusively for you. Please take a moment to review the information below before booking. These policies are designed to ensure a smooth, enjoyable experience for every client. By scheduling an appointment, you acknowledge and agree to the policies listed on this page.
- Booking & Policies
- Appointments
- Services & Pricing
- Location
- Aftercare
Yes. A $20 non-refundable deposit is required to secure every appointment.
Your deposit:
- Reserves your appointment time
- Goes toward your total service cost
- Helps prepare your appointment in advance
Appointments are not confirmed until the deposit has been received.
A $20 non-refundable deposit is required at the time of booking to reserve your appointment. All deposits are securely processed through Square during online booking and will be applied toward your total service cost.
Accepted payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Cash (remaining balance only)
If you prefer, you may pay the remaining balance in cash at your appointment after your deposit has been paid online.
I understand that life happens! If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance by logging into your client portal using the link provided in your appointment confirmation email.
Appointments canceled with less than 24 hours' notice will forfeit the $20 non-refundable deposit.
One reschedule is permitted with proper notice, and your deposit will automatically transfer to your new appointment when the change is made through the client portal.
If you experience any issues accessing your booking portal, please contact me before your appointment so I can assist you.
Last-minute cancellations leave an appointment that is often impossible to fill.
Appointments canceled with less than 24 hours' notice, same-day cancellations, or no-shows may be charged up to 100% of the scheduled service tota
Clients who fail to arrive for their scheduled appointment without notice will forfeit their deposit.
Future appointments may require full payment upfront before booking.
Absolutely! If you need to reschedule, you may do so by logging into your client portal using the link in your appointment confirmation email.
Reschedules made 24 hours or more before your appointment will automatically transfer your $20 deposit to your new appointment date.
Reschedule requests made with less than 24 hours' notice will be treated as a late cancellation. Your deposit will be forfeited, and additional cancellation fees may apply in accordance with our cancellation policy.
If you experience any issues accessing your booking portal, please don't hesitate to contact me for assistance.
Please send me a text if you're running behind.
There is a 15-minute grace period.
If you arrive more than 15 minutes late without communication, your appointment may need to be shortened or canceled to avoid affecting other scheduled clients.
To maintain a calm and relaxing environment, I kindly ask that you attend your appointment alone.
Because my studio is a private space, guests and children are not permitted unless they are receiving a scheduled service.
Thank you for understanding and respecting my workspace.
No.
Appointments are available by booking only to ensure every client receives dedicated, uninterrupted service.
Please arrive with:
- Clean hands
- Any inspiration photos you'd like to share
- Plenty of time to relax and enjoy your appointment
If you are arriving with product from another salon, please book the appropriate removal service if needed.
Appointment times vary depending on your selected service and nail art.
Please allow extra time if you are adding designs or detailed artwork.
No problem!
I'll assess the condition of your nails during your appointment and recommend the healthiest service for you.
My goal is always to prioritize your natural nail health.
The listed service price includes your manicure with one solid color.
Nail Art Tiers are used to price artwork based on complexity.
Simple designs may only require a lower tier, while detailed or intricate sets may require a higher tier.
If you're unsure which tier your design falls under, simply send your inspiration photo before booking.
Nail Art Tiers are used to price artwork based on complexity.
Simple designs may only require a lower tier, while detailed or intricate sets may require a higher tier.
If you're unsure which tier your design falls under, simply send your inspiration photo before booking.
Your base service includes:
- Nail preparation
- Cuticle care
- Structured manicure or selected service
- One solid gel color
- Top coat and finishing touches
Nail art, French tips, chrome, charms, and specialty designs require the appropriate Nail Art Tier.
Yes, I offer the removal of gel products applied by another nail technician. If you currently have product on your nails, please book the appropriate removal service when scheduling your appointment. This ensures enough time is reserved to safely remove the product while protecting the health of your natural nails.
Please note: I do not remove or work over acrylic enhancements. If your nails currently have acrylic, they must be professionally removed before booking an appointment with me.
My focus is on providing healthy, high-quality structured manicures and maintaining the integrity of your natural nails. Thank you for understanding!
I use high-quality professional products designed to promote healthy, long-lasting nails while maintaining the integrity of your natural nail.
I'm located in Granada Hills, California.
Your appointment confirmation will include the full address and arrival instructions.
Parking is limited.
Please allow yourself extra time to find parking and send me a text once you've arrived.
Arrival instructions will be included in your appointment confirmation.
Please wait until your scheduled appointment time before entering, as I may still be with another client.
For the best results:
- Apply cuticle oil daily.
- Wear gloves while cleaning.
- Avoid using your nails as tools.
- Schedule fills or maintenance appointments every 2–4 weeks.
Following these tips will help maximize the life of your manicure.
Yes!
Signature cuticle oils are available for purchase during your appointment and are highly recommended for maintaining healthy nails between visits.
If you experience a break, chip, or lifting, please contact me as soon as possible.
Repairs may be complimentary within a limited timeframe if they result from normal wear. Damage caused by accidents, misuse, or appointments beyond the guarantee period may require a repair fee.